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Are we informed about artificial marble stone weight and volume after shipment?

Yes, Shenzhen Fotune Decoration Materials Co., Limited. will inform customers of the exact weight and volume of artificial marble stone after delivery. We will follow...

Are we informed about artificial marble stone weight and volume after shipment?

Can our logo or company name be printed on artificial marble stone?

All artificial marble stone can be provided with customized logos. We offer professional design, production and customization services. We will confirm the design...

How can I track my artificial marble stone?

As technology advances rapidly, customers can track the logistics of artificial marble stone through online tools or different channels. After delivering the cargo...

How can I track my artificial marble stone?

What port of loading available for artificial marble stone?

Generally, we will choose the port nearest to us to deliver artificial marble stone. With the perfect location to us, the port can save us a lot of time in transporting...

What port of loading available for artificial marble stone?

What to do if artificial marble stone is damaged during shipping?

Although the loss and damage of goods seldom happen, our reliable partner - freight forwarding company highly recommend customers to buy insurance to avoid the high-cost...

What to do if artificial marble stone is damaged during shipping?

What to do if it is incomplete artificial marble stone delivery?

Once you find the quantity of artificial marble stone not consistent with the number you want, the first you need to do is to notify us. Several reasons may lead to this problem...

What to do if it is incomplete artificial marble stone delivery?

What should I do once I receive artificial marble stone imperfections?

Once you receive our artificial marble stone with any defect, send the pictures of defect details to us, our team will get back to you as soon as possible. According...

What should I do once I receive artificial marble stone imperfections?

Where to get help if artificial marble stone gets problem during the use?

We're filled with confidence in artificial marble stone, however, we welcome customers to remind us of any possible product problems, which will assist us to perform...

Where to get help if artificial marble stone gets problem during the use?

Can we arrange the artificial marble stone shipment by ourselves or by our agent?

Generally, customers working with Shenzhen Fotune Decoration Materials Co., Limited. can arrange the shipment of artificial marble stone in the preferred way. If...

Can we arrange the artificial marble stone shipment by ourselves or by our agent?

Is artificial marble stone tested before shipment?

Of course. We guarantee that we will perform strict tests on every artificial marble stone before shipping it out of the factory. High-quality products and service...

Is artificial marble stone tested before shipment?

How to pay for artificial marble stone?

Shenzhen Fotune Decoration Materials Co., Limited. supports several types of payment methods, like open account, cash in advance, and L/C. There is no doubt that...

How to pay for artificial marble stone?

Does artificial marble stone have warranty period?

Shenzhen Fotune Decoration Materials Co., Limited. wants you to be thrilled with your buy. If, during the warranty period, your product needs service, please give us a call...

Does artificial marble stone have warranty period?

How long is the warranty period of artificial marble stone?

A warranty provided by Shenzhen Fotune Decoration Materials Co., Limited. deals with product defects in materials and workmanship from the original date of purchase...

How long is the warranty period of artificial marble stone?

How to extend artificial marble stone warranty?

You are expected to contact the after-sale team to extend the warranty. Please understand that the extended warranty have terms and conditions which may not match...

How to extend artificial marble stone warranty?

Can artificial marble stone be customized?

Customers across the world are increasingly expecting customized products now. To try to satisfy customers' needs as much as possible, Shenzhen Fotune Decoration Materials Co...

Can artificial marble stone be customized?

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